The technical department is responsible for support service to our customers. The department has a formidable team of professionals with years of experience and certified training in technical fields. The engineers perform installations and initial operator training when a machine is first delivered to a customer site.


Thereafter there will be negotiations with a customer to enter into a service contract which caters for both preventive (PMI) and corrective maintenance (CMI) of the machine.


Customers who are not in a contract, can also receive maintenance services as and when the need arises and charges will be varied depending on the case.

Service Call Center

Our call center assists customers with all their queries in relation to the product or service received from us. Calls are made to customers to obtain supplies requirements, communicate maintenance schedules and check on status of the machines.

Hotline Tanzania:
+255 787 431 652

Hotline Kenya:
+254 20 202 1576 / 729 400 133

Hotline Mozambique:
+258 850 679 263

Hotline Rwanda:
+250 783 089 417

Hotline Uganda:
+256 393 202 863 / 414 660 473

Online Helpdesk

We also operate an online help desk, whereby customers can log their service problems and service needs and these will be addressed accordingly.

Click here for the Service Helpdesk

 

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